Return & Refund Policy

Last Updated: October 2026

At BerryWood, operated by Nexora Montrex LLC, we are committed to providing quality products and a reliable shopping experience.

Your satisfaction matters to us. If you are not completely satisfied with your purchase, please review the conditions below to determine whether your order is eligible for a return or refund.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Include all original packaging, accessories, manuals, and protective materials.
• Show no signs of wear, damage, alteration, or misuse.
• Be accompanied by valid proof of purchase or the original order number.

Items returned without prior authorization may not be accepted.

How to Request a Return

To request a return, please contact our Customer Care team:

Email: contact@berrywoodstore.com

Please include the following information:

• Your full name.
• Your order number.
• The reason for your return request.
• Clear photos or videos of the item, when applicable.

Our team will review your request and provide the appropriate return instructions.

Please do not send any products back before receiving confirmation and return instructions from our Customer Care team.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from the item you ordered, please contact us within 7 days of delivery.

Please provide clear photos or videos showing:

• The product and the reported issue.
• The original packaging.
• The shipping label.

Once your claim has been reviewed and approved, we may offer an appropriate solution, including:

• A replacement product.
• A full refund.
• A partial refund, when appropriate.

Approved solutions for damaged, defective, or incorrect items will be provided at no additional cost to the customer.

The 7-day notification period does not affect any mandatory consumer rights that may apply in your country or region.

Refunds

Once an eligible returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method used for your purchase.

Please allow approximately 5 to 10 business days for your bank, credit card issuer, or payment provider to complete the refund after it has been issued.

Processing times may vary depending on your financial institution and are outside our control.

Original shipping charges are non-refundable unless the return results from an error on our part, a verified damaged, defective, or incorrect product, or applicable law requires otherwise.

Return Shipping Costs

If you request a return due to a change of mind, personal preference, incorrect size or color selection, or another reason not caused by us, you are responsible for the return shipping costs, unless applicable law provides otherwise.

If the return results from a verified defective, damaged, or incorrect item, we will cover reasonable return shipping costs or provide another appropriate solution.

Return shipping charges paid by the customer are not refundable unless expressly approved in writing by our Customer Care team or required by applicable law.

Non-Returnable Items

The following items are generally not eligible for return, except where required by applicable law or when they arrive damaged, defective, or incorrect:

• Gift cards.
• Items clearly marked as final sale.
• Products that have been used, worn, altered, or damaged after delivery.
• Products missing original packaging, accessories, manuals, or protective materials.
• Items returned without prior authorization.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing your purchase.

Orders may only be canceled before they enter processing, fulfillment, or shipment, except where cancellation rights are provided by applicable law.

Once an order has been processed or dispatched, cancellation may no longer be possible.

In that case, you may request a return after delivery, subject to the conditions of this policy and applicable law.

Exchanges

We do not currently process direct exchanges.

If you would like a different model, color, or product, please request an eligible return and place a new order separately.

This does not affect any mandatory rights relating to defective or non-conforming products.

Refused or Unclaimed Deliveries

Orders refused at delivery, not collected, or returned because of an incomplete or incorrect shipping address may be subject to additional shipping, handling, customs, or return transportation charges.

Any approved refund in these circumstances may be reduced by reasonable costs incurred in returning or recovering the shipment, where permitted by applicable law.

International Orders

As BerryWood serves customers internationally, return procedures may vary depending on the destination country and the nature of the return request.

For international returns, please follow the instructions provided by our Customer Care team.

Customs duties, import taxes, brokerage fees, and other government charges are generally non-refundable unless required by applicable law.

Consumer Rights

This policy does not limit, exclude, or replace any mandatory consumer rights available under the laws applicable in your country or region.

Where local consumer protection laws provide additional rights or remedies, those legal requirements will apply.

Contact Us

If you have questions about returns, refunds, damaged products, or order cancellations, our Customer Care team is here to help.

BerryWood
Operated by Nexora Montrex LLC
Email: contact@berrywoodstore.com
Website: berrywoodstore.com