Shipping Policy

Last Updated: October 2026

At BerryWood, operated by Nexora Montrex LLC, we are committed to providing a reliable, transparent, and convenient shopping experience for our customers worldwide.

We work with shipping and logistics partners to ensure that your orders are carefully processed and delivered as efficiently as possible.

Order Processing

Orders are processed Monday through Friday, excluding weekends and public holidays.

• Processing Time: 1–3 business days.
• Orders placed outside business hours may begin processing on the following business day.
• During holidays, promotional events, or periods of high demand, processing times may be extended.

Processing time refers to the time required to prepare, verify, and dispatch your order. It does not include the estimated shipping transit time.

Estimated Delivery Times

Estimated delivery times vary depending on the destination country, shipping carrier, and local delivery conditions.

The following estimates apply after your order has been dispatched:

Region	Estimated Delivery Time
United States	5–12 Business Days
Canada	6–12 Business Days
United Kingdom	5–10 Business Days
Europe	6–12 Business Days
Australia & New Zealand	6–12 Business Days
Middle East	7–15 Business Days
Asia	5–12 Business Days
Rest of the World	7–18 Business Days

Please note that these are estimated transit times, not guaranteed delivery dates.

Delivery may be affected by customs inspections, transportation disruptions, severe weather, public holidays, local postal service delays, or other circumstances beyond our reasonable control.

Total estimated delivery time includes both order processing and shipping transit time.

Certain products or destinations may have different delivery estimates, which will be communicated when applicable.

Shipping Costs

Shipping costs are calculated and displayed during checkout based on your destination and the available shipping method.

From time to time, BerryWood may offer free shipping promotions on eligible orders.

Any applicable shipping discounts or promotional offers will be displayed before you complete your purchase.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, when tracking is available.

Tracking information may take up to 72 hours to become active or display updates after shipment, depending on the carrier.

If your tracking information does not update immediately, this does not necessarily mean that your package has not been shipped.

If you experience difficulty tracking your order, please contact our Customer Care team.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, clearance fees, or other charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are generally the responsibility of the customer, subject to applicable law.

Customs authorities determine whether additional charges apply and the amount payable.

Customs processing may also affect estimated delivery times.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please verify your name, street address, postal code, city, country, and contact information before completing your purchase.

Incorrect or incomplete information may result in shipping delays, unsuccessful delivery attempts, or additional transportation charges.

If you notice an error in your shipping details, please contact us as soon as possible.

We will make reasonable efforts to update your information before dispatch, but changes cannot be guaranteed once an order has entered fulfillment or shipment.

Any additional costs directly resulting from incorrect information provided at checkout may be the customer's responsibility, where permitted by applicable law.

Lost or Delayed Shipments

If your package appears significantly delayed, has stopped receiving tracking updates, or cannot be located, please contact our Customer Care team.

We will review your order information and work with the relevant shipping carrier or logistics partner to investigate the issue.

Depending on the circumstances and the results of the investigation, an appropriate resolution may include a replacement shipment or refund.

Nothing in this section limits any mandatory consumer rights or remedies available under applicable law.

Multiple Packages

Orders containing multiple products may occasionally be shipped in separate packages due to warehouse availability, product location, or fulfillment requirements.

If your order is divided into multiple shipments, individual packages may arrive on different dates.

Separate tracking information will be provided whenever applicable.

Contact Us

If you have questions about shipping, delivery estimates, tracking information, or an existing order, our Customer Care team is available to assist you.

BerryWood
Operated by Nexora Montrex LLC
Email: contact@berrywoodstore.com
Website: berrywoodstore.com